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Terms and Conditions

General

All orders are accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

Prices

To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by telephone, by post, email or via the ordering system on this website.
All items subject to availability.

Delivery

Mainland UK destinations - Orders will be dispatched by Parcel Force or Royal Mail. It will include Mainland UK, Highland and Isles of Scotland, Northern Ireland, Isle of Man, Isles of Scilly and Channel Islands.

All other destinations will have to be priced separately, by phone or e-mail.

A 10 day delivery (at least 2 working days notice required for delivery under the 10 days at an extra charge) is adopted. Any claims for non-delivery or shortages must be made in writing within two days of delivery.

NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

Returns

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.
Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.
Similarly any goods found to have been used will not be replaced or credited.

Payment

Payment is by credit card with order by phone or website.
We reserve the right to refuse any credit card transactions.

Reservation of Title

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

Data Protection

Aiguille Alpine will never disclose buyer's information to third parties. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully. "Cookies" are used on this site, but only to keep track of the contents of your shopping trolley once you have selected an item. Data collected by this site is used to: 1. Take and fulfill customer orders. 2. Only be disclosed to third-parties for the purpose of processing your payment and delivering your goods.